FAQs

Q?What causes data loss?

A.

Data loss is caused by 4 key circumstances.
1) Physical hard drive malfunction.
2) Logical or file system corruption.
3) Human error, (i.e.-accidental data deletion or formatting of the hard drive).
4) Acts of God or other natural disasters.

Q?How does data recovery happen?

A.

Through many data recovery software applications, we can run the processes to allow the software to search for lost data. Not every program is sophisticated enough to perform high level search for lost chains of data. There are also variations to the way a hard drive responds to initializing in the existing operating system.

We utilize all possible applications and external connections to attempt retrieving data from a malfunctioning hard drive. Once we’ve exhausted all of those options, if we are not successful, we then recommend a high level facility solution with our affiliates that provide a dust free foriensics diagnosis. While the high level solution costs much more than our in-house solutions, it is very possible for them to recover data lost due to catastrophic hard drive failures.

A successful recovery of data, whether in-house or by our affiliates, will result in the migration of the good data files onto an external media such as a flash drive or external hard drive.

Q?What is the success rate of data recovery?

A.

In most cases, successful data recovery is quite high. Our number of successful cases in-house is usually around 90% effective. When teaming up with our affiliates, the success rate is slightly higher in the overall number of cases completed.

Q?Is there anything I can do to recover my data?

A.

To recover your data without our assistance, you can always search the internet for software solutions such as the ones we use in-house. However, if you are not careful while using these utilities, you may find yourself in the unfortunate position of losing your data entirely. So, if you choose to use any utilities, whether free or not free, proceed with extreme caution.

Q?What is the data recovery confidentiality policy?

A.

Computer and data saftey and confidentiality are number one with us at all times. We treat your data as if it were our data being shared among the public. We perform our in-house data recovery solutions on a computer that is not connected to the internet while the operations are ongoing. Once data is extracted and put onto other media, we hold that media in place within our office until you pickup or we ship/deliver to you. We give you your damaged hard drive back, whether working or not. If we need to ship your hard drive out to our affiliates, they treat your data with the same policy as ours.

Q?Do you recover laptop hard drives?

A.

Yes. Laptop hard drives are essentially the same as a desktop hard drive. The physical size of the hard drive is just slightly different. As long as the interface is SATA or IDE, we can connect it using our external drive connection devices.

Q?What types of media can you recover data from?

A.

We have recovered data from damaged hard drives and usb flash drives. We have not had any cases thus far requesting to recover from CD, DVD or tape.

Q?Can you recover data if I’ve had a virus attack?

A.

Yes. As long as your hard drive is accessible when in use via normal connection within your computer or our external drive devices, we are likely to see and retrieve the data. In cases where a virus is on the system, we have a 100% success rate to date.