Virus Removal Service
NEED ANTI-VIRUS OR INTERNET SECURITY SOFTWARE???
We provide FREE self-help virus removal instructions below for experienced users. If you are not experienced, we recommend that you please call the number above to speak with one of our qualified professional live technicians for assistance.
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Performing the FREE virus removal instructions below will be done at your own risk. We are service professionals here at Brite and can identify many system related issues that may occur when viruses exist or are being removed. If you are not experienced with the certain events that may occur, we recommend you contact us for support to prevent undesired results. The utilities that are mentioned and used in the process are downloads we’ve obtained from each developer’s website or direct download links and have placed those downloads on our ftp server folder for easy download access to the utilities. We also periodically update these downloads when they become available to us by the developers. The utilities are completely free from the developer and have certain limitations. However, professional or upgraded versions are available for purchase through the program’s links or developer’s website and can be purchased there, if desired.
Before you continue below, print this page or view from a computer that is not having the virus being removed…
To handle most virus and/or spyware & malware removals, you should do the following:
- It is recommended that you backup any data you wish to preserve onto a usb flash or external hard drive prior to doing anything. If you don’t have one or are not worried about data loss or corruption, proceed to the next step.
- Boot your computer in safe mode with networking. (Note: If you are unable to access the internet in safe mode with networking, you will need to try doing these steps in normal mode).
- Download TDSSKiller and Norton Power Eraser, placing both programs on your desktop for easy access; then download and install Malwarebytes.
- Once the utilities are installed or in place, reboot the computer into safe mode with networking.
- It’s suggested to run the TDSSKiller program first to get rid of any rootkit viruses that might be in the boot sector of the hard drive. Update the software if promoted. Then, after running the program, reboot the computer back to safe mode with networking, only if there was an infection found.
- Run Malwarebytes, update the program and run the quick scan operation. Remove all objects found and reboot the system back to safe mode with networking.
- Run Norton Power Eraser and update the program, if needed. Remove any infections found and reboot the system back to safe mode with networking. If there are no infections found, then close the program and reboot the system into normal mode. And go to step 9.
- If having to reboot back to safe mode, once you gain access to the desktop area, reboot the system to normal mode.
- Run the TDSSKiller again to ensure there are not infections in the registry for normal mode operations. If no infections are found, close the program.
- Run the Malwarebytes quick scan operation again. Remove any objects found and reboot the system. If it finds no infections, your system is clean and okay to use.
- Only run the Norton Power Eraser program again if Malwarebytes found infections in step 10 above.
Notes: Viruses could alter administrator functions and file data if launched into the computer’s operating system. Therefore, you may experience some changes that are not recognized until you see the system’s performance after the removal of infections. In some cases, even after removing viruses found, you may be required to reinstall the operating system to obtain full resolution to removing any lingering effects of a virus.
We are not responsible for the nature of virus activity that causes system errors; data corruption or data loss; the utilities used for attempts of virus removal; or any misunderstood knowledge of anyone using these self-help tips or the utilities downloaded.